Privacy policy
PRIVACY POLICY
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
WHAT KIND OF DATA DO WE PROCESS?
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
HOW LONG WILL WE RETAIN YOUR DATA?
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
CHANGES TO THE PRIVACY POLICY
COOKIE INFORMATION
FAMA SOFAS S.L.U. hereby informs you of its privacy policy regarding the processing of personal data.
PRIVACY POLICY
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
DATA CONTROLLER: FAMA SOFAS S.L.U.
NIF: B73855090
Address: Calle Doctor Barraquer I Roviralta, 1, 30510, Yecla, Murcia
Email: info@fama.es
WHAT KIND OF DATA DO WE PROCESS?
Depending on the products, services, or functionalities you wish to access, we will need to process different types of data. Generally, the data will be as follows:
- Your identification details: name, surname, NIF, NIE or passport, language, country from which you interact with us, etc.
- Contact details: phone number, postal address, email, etc.
- Economic and transactional information: payment or card data, information about your purchases, orders, returns, etc.
- Connection, geolocation, and browsing data (if you interact with us via mobile, for example).
- Commercial information if you are subscribed to our newsletter.
- Data about your preferences and interests.
Remember that when we ask you to fill in your personal data to access a functionality or service, we will mark certain fields as mandatory, as these are necessary to provide the service or give you access to the requested functionality.
Please note that if you choose not to provide such data, you may not be able to complete your registration or use those services or functionalities.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Depending on how you interact with our website, we will process your personal data for the following purposes:
1. To develop, fulfill, and execute the Sales Contract:
This includes processing your data primarily to:
- Contact you regarding updates or informational communications related to purchased products, including quality surveys about supplied products.
- Manage the payment for the products you purchase, regardless of the payment method used.
- Activate necessary mechanisms to prevent potential fraud during the purchase process. If we detect potential fraud, this may result in blocking the transaction.
- Manage possible returns once you have made a purchase, and manage inquiries about product availability.
- Invoice and provide receipts, invoices, and any other proof of payment for purchases made through our platform.
2. Customer service/inquiry handling:
We only process the personal data necessary to manage or resolve requests or inquiries made through the various means incorporated into our platform.
3. To register on the website:
If you decide to register on our website, we need to process your data to identify you as a user and give you access to its various functionalities, products, and services. You can cancel your registered user account by contacting our Customer Service department.
4. For marketing purposes:
If you subscribe to our newsletter, your personal data will be used to periodically send you company newsletters. You can unsubscribe at any time, free of charge, by contacting us via the email of the data controller or following the instructions provided in each of our communications.
5. Usability and quality analysis for service improvement (Cookies):
If you access our platform, we inform you that we will process your browsing data for analytical and statistical purposes, to understand how users interact with our platform and to improve it. Additionally, we occasionally conduct quality surveys to assess customer satisfaction and identify areas for improvement.
6. Social media management:
If you follow us or contact us through social networks, we will process the data you provide us through these networks solely to respond to your messages or comments and manage our contact list.
WHAT IS THE LEGITIMACY FOR PROCESSING YOUR DATA?
The legal basis that allows us to process your personal data depends on the purpose of the processing, which will be based on different legal grounds depending on the following purposes:
1. Development, fulfillment, and execution of the sales contract:
Processing your data is necessary for the execution of the sales contract that binds us to you.
2. Customer service/inquiry handling:
We have a legitimate interest in handling the requests or inquiries you make through the various means of contact.
3. Website registration:
The legal basis is the consent you provide when registering on our website.
4. Marketing:
The legal basis for processing your data for marketing purposes is the consent you provide.
5. Usability and quality analysis:
The legal basis is the consent you provide for the installation of cookies.
6. Social media management:
The legal basis is your informed consent to respond to your inquiries via social networks.
HOW LONG WILL WE RETAIN YOUR DATA?
1. Development, fulfillment, and execution of the sales contract:
We will process your data for the time necessary to manage the purchase of products or services and comply with our fiscal obligations.
2. Customer service:
We will process your data as long as necessary to address your request or inquiry.
3. Website registration:
We will process your data as long as you remain a registered user (until you choose to unsubscribe).
4. Marketing:
We will process your data until you request to unsubscribe or cancel your newsletter subscription.
5. Usability and quality analysis:
As specified in the cookie policy.
6. Social media management:
We will process your data as long as necessary to address your inquiry and while you follow our profile.
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
We may need to share your data with third parties who support the services we offer. These include financial entities, technology service providers, and logistics and delivery partners.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
You have the right to access, rectify, delete, and limit the processing of your data, as well as to transfer it or withdraw your consent. You can also file a complaint with the relevant data protection authority.
CHANGES TO THE PRIVACY POLICY:
We may modify this privacy policy as necessary. If so, we will notify you through the platform or by email, especially if the change affects your privacy.
COOKIE INFORMATION:
We use cookies and similar devices to facilitate your browsing on the platform. Please read our Cookie Policy for further details.